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Frequently Asked Questions

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Pricing

Price: $20 CAD per image

Each item includes 4 images:

• Hero shot (top, horizontal)

• Zoomed detail #1

• Zoomed detail #2

• Scale reference image

Minimum order:

• 4 images ($80)

• • $40 setup fee
    Minimum project total: $120 CAD

Bulk discounts are available for large orders.

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Why this pricing?

Close-up and macro product photography is far more demanding than standard item photos. Zoomed detail shots require precise handheld positioning, manual focus, and controlled micro-lighting — which is physically intensive and significantly more time-consuming than regular photography.

Half of the cost reflects the technical difficulty and physical effort of capturing sharp, high-magnification images consistently.

The other half covers the quality, equipment, studio setup, and post-processing time needed to deliver clean, professional product images.

Our goal is to keep pricing fair while still providing results that outperform typical small-item photography.

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What files do I receive?

Every order includes both:

1. Polished, edited high-resolution JPEGs

Your final images are fully processed and ready to use on:

• Etsy

• eBay

• Shopify

• Instagram

• Websites & product listings

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Amazon Note

Amazon has specific requirements for their main product image, including:

• a pure-white #FFFFFF background

• tight framing (no zoomed-out images)

If you need Amazon-compliant main images, background removal and pure-white clipping can be added for $4 per image.

All other platforms work perfectly with the standard images.

2. Original RAW files

No extra charge — included automatically.
Great if you want:

• Your own post-processing

• Archiving

• Brand-specific color grading

We include all RAW files by default unless requested otherwise.

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Is there a minimum or maximum order?

• Minimum: 4 images

• Maximum: ~20 items/day (~120 photos)

• Turnaround: 1–5 days depending on volume                                                                     Why are your prices so low?

Our studio is optimized specifically for:

• Small items

• Macro subjects

• Controlled, repeatable lighting setups

Because of this specialization, our workflow is highly efficient.
On average, each image requires about 5 minutes of post-processing to reach a clean, accurate, and e-commerce-ready result.

Heavily retouched, magazine or advertising images typically require 3–4× more time (often 15–20 minutes per image or more) due to extensive cleanup, compositing, and cosmetic refinement. That level of retouching is designed for print and editorial use.

We focus on delivering professionally finished images ready for online use as-is, rather than heavy magazine-style retouching. Clients who require additional post-processing for print, advertising, or stock use are free to further edit their images or request custom work.

This efficiency allows us to offer high-quality macro product images without premium pricing.

We genuinely enjoy helping sellers improve their listings.

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Gear Used

• Full-frame camera body
  Dedicated 90mm macro lens (no diopters or add-on optics)
  Calibrated, high-CRI light sources
  Enclosed shooting environment for consistent, repeatable lighting

• Technical note: Add-on lenses, clip-ons, and diopters often degrade sharpness and introduce distortion.
  We avoid all of that and use proper, purpose-built macro hardware for the cleanest, highest-quality results.

• This setup delivers image quality well above typical small-item or aquarium-store style photography.                                                                                                              

Workflow/How it works

1. Email plantinfo6@gmail.com or use our contact form.  We will respond with a questionnaire for your project.  It starts from there.

2. Ship your items to us.

3. We photograph and process everything.

4. We return or keep the items (your choice — you pay return shipping).

5. We send finished JPEGs and RAW files via email / cloud link.                                 

What if I’m not satisfied with the photos?

You get one free reshoot within the original scope:

• Adjust angles

• Modify lighting

• Fix composition issues

New items cannot be added during a reshoot.

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What about lost or damaged items?

• Tracking is recommended.

• If tracking shows “delivered,” the item is considered received.

• We are not responsible for items lost or damaged in shipping.

If we mis-ship or damage an item, we fully reimburse its value.

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Shipping & Returns

• You ship items to us (post office packing available for ~$5).

• We can return your items or keep them (your choice).

• You cover return shipping.

• Final files delivered by email/cloud.                                                                                     

Image Storage

We store all your files — JPEGs and RAW — for 2 months.
Re-downloads are free during this period.

We still recommend saving your files locally.

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Commercial Usage

Yes — once purchased, you have full commercial rights to use the images in your product listings, marketing, and advertising.

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Do you use CGI or AI?

No.
All of our images are photographed using real camera equipment and real lighting — never CGI and never AI-generated visuals.

CGI can look “perfect,” but it is not a true representation of a physical product. For sellers who want accuracy, trust, and fewer returns, real photography is both more reliable and more cost-effective.

To ensure customers know exactly what they’re getting, every item includes a true life-size scale reference image.
This helps prevent the common issue seen in many online listings where small objects appear much larger than they really are. Clear scale reference and true-to-life detail reduce misunderstandings, increase buyer confidence, and lower return rates. (CGI = ~$80 and up for a single picture.)

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How do you handle highly reflective or iridescent items?

• Reflective items will appear more vibrant than matte items (normal behavior).

• Dark matte pieces absorb light and appear less shiny — we compensate with additional controlled spotlights.

We tailor lighting per item to deliver clean, accurate results.

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Consistency Guarantee

Our results are not random or hit-or-miss.
Lighting is adjusted individually for each session to produce predictable, repeatable professional quality.

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Why the size limits?

Our studio is purpose-built for small-object product photography, using a controlled micro-lighting system designed to capture:

• exceptionally fine detail

• accurate, consistent color

• clean, repeatable lighting

• professional macro-level clarity

This setup is optimized for items from 3 mm to 4 inches—the size range where precision lighting and macro optics make the biggest difference in image quality.

Larger items aren’t restricted due to space; they simply require a different style of equipment and workflow than what our studio is specialized for. Bigger subjects typically need:

• lenses designed for longer working distances

• broad, full-size soft lighting

• a general-purpose shooting bay rather than a macro environment

Because our focus is delivering the highest possible quality for small products, we only accept items up to 4 inches, where our dedicated setup performs at its best.

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Summary

✓ $20 CAD per image
✓ 4 images per item (hero + 2 zooms + scale)
✓ Polished JPEGs + RAW files BOTH included
✓ Minimum: 4 images + $40 setup fee
✓ Fast turnaround
✓ Commercial rights included
✓ 1 free reshoot
✓ Professional macro-studio quality

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